Returns & Exchanges

1. General Policy

At Vape & More, the safety and integrity of our products are our top priority. Due to federal regulations, health standards, and the nature of vape and tobacco merchandise, returns and exchanges are extremely limited.

All sales are final unless otherwise explicitly approved by an authorized employee or the owner at the time of purchase.

2. Non-Returnable Items

For health, sanitary, and legal reasons, the following cannot be returned or exchanged under any circumstance:

Disposable vapes

Vape devices (open or sealed)

E-liquids / vape juice

Pods, cartridges, coils, or tanks

Tobacco products (cigarettes, cigars, wraps, leaf, etc.)

Rolling papers, tips, filters, cones

Any consumables (snacks, drinks, candy)

Products without original packaging

Products without receipt

This policy prevents product tampering and ensures customer safety.

3. Defective Item Exchange Policy

We understand that defects may occur. Vape & More will provide same-item exchanges only when the following criteria are met:

Eligibility Requirements:

Defect must be reported within 24 hours of purchase

Customer must provide:

Original receipt

Original packaging

The defective item itself

Conditions:

Item must show no signs of physical damage, including:

Cracks

Water damage

Drops or impact damage

Burnt coils due to misuse

Customized or altered devices

Only manufacturer defects qualify.

Exchange is for the same item only — no substitutions, upgrades, or store credit.

No cash or card refunds for defective products.

4. Items Not Considered Defective

The following are not considered defects and do not qualify for exchange:

“I don’t like the flavor”

“It hits too hard / too soft”

“The device didn’t last as long as expected”

“The battery died sooner than I wanted”

“It tastes burnt” (usually caused by misuse)

“I bought the wrong flavor / nicotine strength / brand”

Puffed-out or empty disposables

Normal product wear, tear, or depletion

5. Manager/Owner Discretion

Although all sales are final, Vape & More may — only at the discretion of management or the owner — approve exceptions on a case-by-case basis.

Approvals must be:

Stated at the time of purchase

Documented verbally or in writing

Clearly explained to the customer

No after-the-fact exceptions will be honored.

6. Fraud Prevention

To protect our customers and the business, Vape & More may refuse exchanges or returns if:

The product does not match the receipt

The packaging is altered or missing

The item appears used beyond reasonable testing

Abuse of the return policy is suspected

The item shows signs of tampering

Any fraudulent attempt to return or exchange merchandise may result in refusal of service and possible legal action.

7. Customer Agreement

By completing a purchase at Vape & More, the customer acknowledges and agrees that:

All sales are final

Exchanges are limited to verified manufacturer defects

Vape & More reserves the right to deny exchanges that do not meet policy criteria

Final decisions rest with store management or the owner